Contact Us

Need help with an order, a return or a question about our policies? The Jo-Lins Fashions team is here to help.

Ways to Reach Us

Email
info@jolinsfashions.shop
We aim to reply within 1 working day.

Phone
+441270767398

Business Address
Jo-Lins Fashions
23A High St, Sandbach CW11 1AH, United Kingdom

Please do not post returns to this address. All returns must be started in our Return Center first.

Opening Hours

Monday: 10 AM–5 PM
Tuesday: 10 AM–1 PM
Wednesday - Friday: 10 AM–5 PM
Saturday: 10 AM-4:45 PM
Sunday: Closed

All times are UK time. Messages received outside these hours are answered on the next working day.

Starting a Return

Use our Return Center to submit a return or report a faulty or damaged item. You will need your order number and the email address used at checkout.

Before You Contact Us

Have your order number ready, as it speeds things up. You will find it in your confirmation email. These pages may answer your question straight away:

• Delivery and cut-off times: Shipping Policy
• Returns and refunds: Return & Refund Policy
• Payments and billing: Payment Policy
• Your data and cookies: Privacy Policy and Cookie Policy
• Quick answers: FAQs

Making a Complaint

If we have not got something right, email info@jolinsfashions.shop and we will look into it promptly and reply in writing.